Privacy Policy

Privacy
Policy

Fable Pets Online Store
Data Governance Framework
v. 2026.02

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. We design our privacy practices to support secure shopping, reliable fulfillment, and responsive customer support.

00.1
Core Idea
We collect and use data to process orders, deliver products, prevent fraud, and provide support.
00.2
What We Don't Do
We do not sell sensitive personal information as a business model, and we do not request your passwords.
00.3
Typical Sharing
We share data with service providers only as needed to operate the store and comply with law.
00.4
Your Control
You can request access, correction, or deletion where applicable and manage cookie preferences.
Dossier // 01

Information
Acquisition

We collect information you provide directly, information generated through your interactions with the site, and information from third-party services used to operate the store (such as payment processors and delivery carriers).

Contact information
Name, email address, phone number, and shipping/billing address used for account access, order confirmation, delivery, and support.
Order information
Items purchased, quantities, price, discounts, taxes, shipping method, order timestamps, and fulfillment details.
Payment information
Payment is processed by secure payment providers. We may receive confirmation and limited payment details (status, method type, partial identifiers).
Device & usage data
IP address, browser type, device identifiers, pages viewed, clicks, referring pages, and timestamps used for security.
Support communications
Messages you send us, attachments you provide, and internal notes required to resolve requests and document outcomes.
Dossier // 02

Data
Utilization

We use information in ways that support safe checkout, reliable fulfillment, and accountable customer support. We limit use to what is relevant for operations, security, and customer experience.

  • Order processing: confirm orders, process payments, prepare fulfillment, and send order updates.
  • Shipping and delivery: coordinate with carriers, provide tracking, and resolve delivery exceptions.
  • Customer support: respond to questions, troubleshoot issues, and handle returns/exchanges where applicable.
  • Security: detect fraud, protect accounts, and reduce abuse and suspicious activity.
  • Site operations: improve reliability, troubleshoot performance issues, and maintain service quality.
  • Marketing (optional): provide product updates or promotions where you have subscribed or where permitted by law.
Dossier // 03

Information
Distribution

We share information with service providers that help us operate the store. We also share information when required by law, when needed to protect customers, and when necessary to enforce store policies.

Payment providers
Used to process payments securely and prevent fraud. We receive transaction confirmation and limited status details.
Shipping carriers
Receive your name, delivery address, and contact details needed for fulfillment, tracking, and delivery exception handling.
E-commerce platform tools
Store operations (checkout, order management, site hosting) may be supported by third-party tools configured for the store.
Analytics and performance
Used to understand site usage and improve stability. Data may be aggregated or pseudonymized depending on the tool configuration.
Legal and protection
We may disclose information to comply with legal obligations or protect rights, safety, and security.
Dossier // 04

Digital
Identifiers

Cookies and similar technologies help the site function, remember preferences, and provide analytics. You can manage cookie settings through your browser. Disabling some cookies may affect site features.

  • Essential cookies: required for core site functions like checkout and security.
  • Preference cookies: remember settings such as language or region where applicable.
  • Analytics cookies: help us understand site performance and usage patterns.
  • Advertising cookies: may be used to show relevant content where enabled.
  • Session vs persistent: some cookies expire when you close your browser; others remain for a set period.
  • Browser controls: most browsers allow you to block, delete, or limit cookies.
Dossier // 05

Request
Protocol

Depending on your location, you may have legal rights related to your personal information. We aim to honor valid requests within reasonable timeframes and in accordance with applicable law and operational requirements.

01
Send your request to support@shopfablepets.shop with the subject line: Privacy Request.
02
Include the email used at checkout and specify the request type: access, correction, deletion, or portability.
03
We may request additional verification to protect your account and prevent unauthorized disclosures.
04
We will respond with next steps. Some records may be retained for legal, tax, fraud prevention, or dispute resolution reasons.
Dossier // 06

Protection
& Retention

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is fully secure, but we aim to reduce risk through access controls and operational safeguards.

Access control
Only authorized personnel and service providers can access data as needed for operations and support.
Retention
We retain information as long as needed for business operations, legal compliance, fraud prevention, and recordkeeping.
Minimization
We aim to collect and use the minimum information needed to operate the store and provide service.
Dossier // 07

Operational
Boundaries

Some requests may be limited by legal requirements, security safeguards, or operational constraints. We will explain if a request cannot be fulfilled in full and provide the reason where appropriate.

  • Account verification: we may decline requests we cannot verify to prevent unauthorized access.
  • Order records: transaction records may be retained for tax, accounting, and dispute resolution.
  • Fraud prevention: certain security logs may be retained to protect customers and the store.
  • Third-party systems: data stored by providers may follow their retention timelines as permitted.
  • Children’s privacy: if you believe a minor has submitted personal data, contact us for review.
  • International requests: rights may vary by location; we will handle requests under applicable law.